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  • Mercedes-Benz W169 Android-hovedenhed 2012-2018 | 10,25″ 12,3″
  • Mercedes-Benz W169 Android-hovedenhed 2012-2018 | 10,25″ 12,3″
  • Mercedes-Benz W169 Android-hovedenhed 2012-2018 | 10,25″ 12,3″
  • Mercedes-Benz NGT4.5 Android-navigationsenhed til W169, W204 og W246, 2012–2014

Mercedes-Benz W169 Android-headunit 2012–2018 | 10,25″ / 12,3″ CarPlay-skærm

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From: $310.00

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Mercedes-Benz W169 Android-navigationsenhed

Upgrade Your Mercedes-Benz W169 with a Wider 10.25″ or 12.3″ Smart Screen

This Mercedes-Benz W169 Android Head Unit upgrades the original dashboard experience with wireless CarPlay, Android Auto, 4G, WiFi, Bluetooth, DSP audio and a cleaner wide-screen interface. You choose the screen size you prefer, while iKAGOO checks your vehicle version, factory system and connector route before shipment.

Mercedes-Benz W169 Android Head Unit 2012-2018 CarPlay screen
iKAGOO Product Evaluation

Three Checks Before You Buy

These iKAGOO standards help you understand upgrade value, original vehicle compatibility and the right installation path before ordering.

iKAGOO Standard

Behov for opgradering

92/100 Gode argumenter for en opgradering

This score explains why the upgrade makes sense for daily use, not only whether the screen looks newer.

  • Wireless CarPlay and Android Auto improve navigation, calls, music and phone use.
  • The 10.25-inch or 12.3-inch screen gives a clearer dashboard interface than an older factory display route.
  • 4G, WiFi, Bluetooth and Android app support make the car more practical for daily driving.
  • DSP audio and vehicle-specific preparation make it more complete than a simple phone adapter.
Read the iKAGOO Upgrade Necessity Standard
iKAGOO Standard

Kompatibilitet med originalkøretøjer

90/100 Near-OEM Match

A score of 90/100 does not mean that 10% of factory functions are lost. It describes the upgrade route, supported factory-function retention and vehicle-specific matching.

  • Factory Function Continuity: 25% — original radio route, reverse view and supported system functions are considered during matching.
  • Original Control Continuity: 15% — steering-wheel controls are supported after correct CANBUS and settings configuration.
  • Vehicle Data & Warning Integration: 20% — supported vehicle interface data depends on the factory system and supplied module.
  • Physical Architecture Match: 15% — 10.25-inch and 12.3-inch screen choices match the wide-screen Mercedes upgrade route.
  • Factory-Style UI & Interaction Match: 15% — the interface keeps a Mercedes-style cabin direction while adding Android functions.
  • Installation & Hardware Integration: 10% — wiring, LVDS, GPS, USB and vehicle interface parts are prepared by order route.
Read the iKAGOO Original Vehicle Compatibility Standard
iKAGOO Standard

Installationsvanskelighed

Niveau 3 Avanceret gør-det-selv

The 10.25-inch and 12.3-inch screen choices follow a similar installation path. This level is based on trim removal, wiring connection, CANBUS or vehicle-interface setup and full function testing, not only on screen size.

  • Requires careful dashboard trim removal and original display or radio route access.
  • Power cable, LVDS cable, GPS antenna, USB input and vehicle interface must be connected correctly.
  • CANBUS or system settings may be needed for steering-wheel controls, camera and factory-function behavior.
  • No intentional cutting of supported factory wiring is planned for the matched installation route.
Read the iKAGOO Installation Ease Level Standard
Vehicle-Specific Mercedes Upgrade

Mercedes-Benz W169 Android Head Unit 2012–2018

This Mercedes-Benz W169 Android Head Unit upgrades your dashboard with a 10.25-inch or 12.3-inch smart screen, wireless CarPlay, Android Auto, 4G LTE, WiFi, Bluetooth and DSP audio. Choose the screen size you prefer; iKAGOO prepares the correct vehicle version after checking your factory system, dashboard layout and connector photos.

10.25-inch and 12.3-inch screen options for different dashboard display preferences. Screen size mainly affects visual style, map visibility and daily display comfort. The installation route is similar for both screen sizes on this product route. Vehicle matching still depends on factory system, dashboard layout, connector route and LHD/RHD position.
Hurtigt svar

What Is This Product?

The Mercedes-Benz W169 Android Head Unit is a vehicle-specific Android screen upgrade for the 2012–2018 W169 product route on this iKAGOO page. It replaces the older dashboard multimedia experience with wireless CarPlay, Android Auto, 4G LTE, WiFi, Bluetooth, DSP audio and a wider 10.25-inch or 12.3-inch screen. The two screen sizes use a similar installation route; the real vehicle matching depends on your factory system, dashboard layout, connector photos and steering position. iKAGOO checks these details before shipment to prepare the correct screen version, harness and vehicle interface.

W169 Route 10.25″ / 12.3″ Trådløs CarPlay Android Auto 4G LTE DSP-lyd
Fitment Logic

Choose the Screen Size You Prefer — iKAGOO Matches the Correct Vehicle Version

The 10.25-inch and 12.3-inch versions use a similar installation route for this Mercedes-Benz W169 Android Head Unit. Your screen size choice mainly affects the dashboard look, map visibility and daily display experience.

Before shipment, iKAGOO still checks your vehicle year, original system, dashboard photo, LHD or RHD layout and connector details. This helps us prepare the correct screen version, harness and vehicle interface, so you are not choosing only by appearance.

Clean Wide-Screen Product Form

The wide display gives your Mercedes dashboard a more modern multimedia interface while keeping the cabin cleaner than a universal floating tablet solution.

Mercedes-Benz W169 Android head unit wide screen front view

Alternative Interface View

This screen view helps you understand the upgrade appearance before choosing the 10.25-inch or 12.3-inch screen version for your W169 route.

Mercedes W169 Android car stereo interface screen

CarPlay and Android Auto for Daily Driving

Wireless phone integration gives you easier access to maps, calls and music without relying on the older factory multimedia workflow.

Mercedes W169 CarPlay Android Auto screen upgrade

Confirm the Factory System Before Shipment

Factory system confirmation matters because the screen size is not the only compatibility factor. The system route, LVDS connection, CANBUS settings and vehicle-side connector still need to match.

Mercedes factory system confirmation for W169 Android head unit order

Original Functions Stay Useful After the Upgrade

The matched vehicle interface is prepared to keep supported original radio access, original menu route, steering-wheel controls, reverse view and speaker output working after correct installation and configuration.

Mercedes original functions retained after W169 Android screen upgrade

Before and After: A More Useful Dashboard Screen

The upgrade gives the cabin a larger screen area for navigation and media while keeping the dashboard layout familiar. This is the main value for owners who drive the car every day.

Mercedes W169 screen upgrade before and after Android head unit
Buyer Benefits

What This Upgrade Changes in Your Vehicle

This is not only a bigger display. The real value is easier navigation, newer phone integration, clearer reverse-view use and a more practical daily interface.

Modern Navigation and Apps

Use Google Maps, Waze, music apps and supported Android apps from the wider screen. This gives your Mercedes-Benz W169 dashboard a more current driving workflow.

Trådløs CarPlay og Android Auto

Phone projection makes calls, messages, music and map guidance easier to access. It is more useful than adding only a basic Bluetooth adapter.

Factory-Style Integration Route

The screen size is your visual choice, but the vehicle version is prepared through a system-matching route. iKAGOO checks the factory system, dashboard layout and connectors before shipment.

DSP-lydstyring

Built-in DSP gives more control over sound tuning than many older factory audio routes. Final audio behavior depends on your selected configuration and original audio system.

Reverse View Support

The reverse camera route supports safer parking when correctly connected and configured. If your vehicle has a special camera or previous modification, send photos before shipment.

No Intentional Factory Wire Cutting

The matched route is designed around vehicle-specific wiring and interface modules. If an installer finds mismatched connectors or previous wiring changes, stop and contact iKAGOO before forcing installation.

Fabriksindstillinger bevares

Original Vehicle Functions Supported After Correct Matching

Supported functions depend on the confirmed vehicle system, connector layout, harness and configuration. The 10.25-inch and 12.3-inch versions use a similar installation route, but iKAGOO still checks the vehicle version before shipment.

Betjeningsknapper på rattet

Original steering-wheel controls are supported through the matched CANBUS or vehicle interface after correct connection and settings configuration.

Factory Reverse Camera Route

The factory reverse camera route is retained where the original camera system and supplied interface match correctly. Special camera systems may need additional checking.

Parking Assistance Display

Parking sensor or reverse-view information can continue to work through the supported vehicle interface. Final display behavior depends on the factory system and configuration.

Original Audio Route

Factory speaker output and supported audio routes remain available after correct connection. If your vehicle uses a special amplifier, send photos and option details before shipment.

Original Menu Access

The upgrade route is designed to keep access to supported original system functions where applicable, so daily use does not feel like a completely unrelated universal screen.

Køretøjsspecifik ledningsnet

The harness and LVDS route are selected according to the confirmed dashboard and factory system. This matters more than only choosing by screen size.

Før afsendelse

Vehicle Information Needed Before iKAGOO Prepares the Order

Send these details before shipment. They help iKAGOO reduce wrong-version risk and prepare the correct screen, harness and vehicle interface for your Mercedes-Benz W169 Android Head Unit order.

Screen size choiceChoose 10.25 inch or 12.3 inch based on your preferred dashboard look and display size.
Bilmodel og årgangSend your exact Mercedes-Benz W169 model year according to your order route.
RatpositionLHD or RHD dashboard layout must be checked before preparing the order.
Original dashboard photoSend a clear front photo of the current screen, vents and radio area.
Factory system photoSend the original menu or system screen so the factory-system route can be checked.
Connector photoIf available, send vehicle-side and factory unit connector photos.
Factory audio optionsTell us if your vehicle has a special amplifier, factory camera, parking sensors or previous aftermarket wiring.
Vehicle version matchingiKAGOO prepares the correct screen version, harness and vehicle interface after checking your details.
Installation pathBoth screen sizes follow a similar Level 3 installation route for this product type.
Specifikationer

Current Product Configuration

These specifications follow the current iKAGOO product page. Final supplied configuration follows the selected screen size, memory option and vehicle matching result.

ProdukttypeVehicle-specific Android head unit / Android car stereo upgrade
Køretøjets ruteMercedes-Benz W169 2012–2018 product route
Skærmstørrelse10,25 tommer eller 12,3 tommer
Screen Size LogicChoose by visual preference, map visibility and cabin style. Installation path is similar.
Hukommelsesmuligheder2+32GB, 4+64GB, 6+128GB, 8+128GB 8 Core
Smart forbindelseWireless CarPlay, Android Auto, 4G LTE, WiFi, Bluetooth
LydDSP audio support on supported configurations
Package RouteDevice, power cable, GPS antenna, USB inputs and product-specific harness route
Installation PathNiveau 3 — Avanceret gør-det-selv
More Product Media

Screen, System and Function Details

Each visual section explains a practical buyer benefit, not only a feature name.

Android Functions for Navigation and Entertainment

4G, WiFi, split screen and app support make the screen useful beyond a basic radio replacement. This helps owners who want navigation, media and phone integration in one dashboard upgrade.

Mercedes W169 Android head unit app navigation split screen upgrade

Wireless Phone and Car Multimedia Interaction

Wireless CarPlay makes hands-free calls, music and voice control easier to use during daily driving. It reduces cable clutter and makes the older cabin feel more current.

Wireless CarPlay phone multimedia interaction in Mercedes W169 screen upgrade

Storage Capacity for More Apps

More storage leaves more room for navigation, music and daily-use apps. Choose the memory configuration according to how many apps and offline maps you expect to use.

Android head unit storage capacity for Mercedes W169 dashboard apps

Configuration Comparison for Performance Choice

Choose the configuration based on your expected app use, storage needs, Bluetooth use, screen resolution route and audio requirements. Higher configurations are better for heavier app use.

Mercedes W169 Android head unit configuration comparison

Interface Pages for Familiar Daily Operation

Multiple interface pages help you access phone, music, dashboard, split screen, video and sound settings without feeling limited by the original system.

Mercedes W169 Android head unit interface pages and split screen functions

Mercedes-Style Screen Appearance

The wide display design gives the dashboard a cleaner, more advanced appearance while keeping the upgrade focused on daily usability.

Mercedes W169 wide Android screen dashboard appearance

Mobile Internet and App Sharing

4G and phone interconnection support let you use online navigation, music and connected apps more conveniently when your route and SIM setup are prepared correctly.

Mercedes W169 Android screen mobile internet CarPlay and app use

Android System Platform

The Android system gives the upgrade broader app flexibility than a simple display-only module. Firmware version and app behavior may vary by hardware batch and selected configuration.

Android system platform for Mercedes W169 head unit upgrade

Bluetooth for Calls and Music

Bluetooth support keeps hands-free calling and music streaming simple for everyday use, especially when you do not need full phone projection for a short trip.

Bluetooth support for Mercedes W169 Android head unit

4G Global Connection Support

4G connectivity helps with online maps, traffic information and app use when supported network bands and SIM setup match your region.

4G connection support for Mercedes W169 Android car stereo

Voice Control for Safer Operation

Voice interaction can reduce the need to touch the screen while driving. Use it for calls, music and supported app commands when your phone and app settings are ready.

Voice control support for Mercedes W169 Android head unit

12.3-Inch High-Resolution Screen Option

The 12.3-inch screen option gives more space for maps, media and split-screen use. The installation route remains similar to the 10.25-inch version; the main difference is the display experience.

12.3 inch high resolution Mercedes W169 Android head unit screen

Reversible Connection Philosophy

The matched route is intended to work with factory-style connection logic instead of intentionally cutting supported factory wiring. This protects the vehicle and makes future service easier.

Non destructive Mercedes W169 Android screen installation route

DSP Sound Tuning Direction

DSP tuning helps adjust vocals, bass and sound field balance. The final result depends on the selected configuration and the factory audio route in your vehicle.

DSP audio tuning for Mercedes W169 Android car stereo upgrade

System Function Detail

Function pages and settings support help you tune the screen to your driving habits, including audio, phone, app and system behavior.

Mercedes W169 Android head unit system function detail

IPS Blue Screen Display Quality

The laminated IPS-style display route helps improve viewing comfort, touch response and screen clarity during normal dashboard use.

IPS display quality for Mercedes W169 wide Android screen

Hardware and Interface Detail

Hardware detail matters because Mercedes screen upgrades depend on the right connector route, system version and interface configuration.

Mercedes W169 Android head unit hardware and interface detail

HD Reverse Video Support

A clearer reverse-view route makes parking easier and safer when the camera and input configuration are matched correctly.

HD reverse video support for Mercedes W169 Android screen

Split Screen for Navigation and Media

Split-screen use lets you keep navigation visible while using media or another app. This is one of the main practical reasons to choose a wider screen.

Split screen navigation and media on Mercedes W169 Android head unit

Driving Assistance Display Route

Supported video and driving assistance display functions depend on the camera source and vehicle interface. Confirm the exact factory equipment before shipment.

Driving assistance display route on Mercedes W169 Android screen

Fitment Examples Across Mercedes Dashboards

Mercedes dashboards can share a wide-screen upgrade appearance while using different factory systems. iKAGOO checks your dashboard before preparing the final route.

Mercedes dashboard fitment examples for Android screen

More Mercedes Installation Reference Layouts

These examples help show why the original dashboard layout and system version must be checked instead of choosing only by Mercedes model name or screen size.

Mercedes Android screen installation reference layouts

Dashboard Route Differences Matter

Different Mercedes generations and dashboard designs can require different connection routes. Send your dashboard photo so the correct version can be prepared.

Mercedes dashboard route differences for Android screen upgrade

Wide Screen Fitment Across Selected Mercedes Routes

Wide-screen upgrades are available for multiple Mercedes models, but compatibility is still route-specific. Your order should be matched to your vehicle, not to a generic catalog picture.

Mercedes wide screen fitment routes for Android head unit upgrades

Product Size and Accessories

The package route includes key installation parts such as the screen, power cable, GPS antenna, WiFi antenna, USB input and related vehicle-specific accessories by configuration.

Mercedes W169 Android head unit product size and accessories list

Multiple Language Interface Support

Multi-language support helps international owners use the system in their preferred language. Actual language availability may vary by firmware version and selected configuration.

Multiple language interface support for Mercedes W169 Android head unit
Sammenlign dine opgraderingsmuligheder

Why Choose This Route Instead of a Basic Adapter or Generic Marketplace Unit?

Keep the Old Factory Screen

You avoid installation work, but you also keep the older navigation, phone connection and display limitations. This is the lowest-risk route but gives the least daily-use improvement.

Modul udelukkende til CarPlay

A CarPlay-only module can help phone projection, but it usually does not give the same wide-screen Android app flexibility, screen size improvement or full multimedia upgrade route.

iKAGOO Mercedes-Benz W169 Android Head Unit

This route gives a larger screen, Android apps, wireless CarPlay, Android Auto, 4G LTE, WiFi, Bluetooth, DSP audio and pre-shipment vehicle matching from iKAGOO.

After You Order

How iKAGOO Supports This Upgrade After Payment

Your order is not treated as only a payment record. It becomes the support record for vehicle matching, shipment, installation guidance and later technical help.

Trin 1

Secure Checkout

Your website order number becomes the reference for later vehicle confirmation, shipment and support.

Trin 2

Bilgennemgang

iKAGOO checks your model year, LHD/RHD, dashboard photo, factory system, camera and audio details when needed.

Trin 3

Correct Version Preparation

The screen, harness, LVDS route, CANBUS or vehicle interface and accessories are prepared according to the reviewed route.

Trin 4

Product Photos When Requested

If you ask before packing, iKAGOO can provide actual product or visible accessory photos for your order.

Trin 5

Packing and Dispatch

After the order route is confirmed, the product is packed and dispatched according to configuration and stock status.

Trin 6

Tracking Follow-Up

Tracking is added when available. DDP routes may show limited international tracking before local carrier handover.

Trin 7

Hjælp til installation

If your installer finds a connection or setting issue, send photos, video, connector details and software information.

Trin 8

Engineer Escalation

When a problem needs technical judgment, iKAGOO can organize useful evidence and coordinate with the equipment engineers.

Trin 9

Software or Settings Help

If confirmed settings, guidance or firmware files are needed and available, iKAGOO coordinates the technical route.

Trin 10

Cable or Accessory Issue

If a required cable or accessory is missing or incorrect, iKAGOO arranges the needed replacement or approved solution.

Trin 11

Confirmed Hardware Mismatch

If no reasonable software, wiring or accessory solution exists after proper checking, iKAGOO gives a clear device-resolution path.

Trin 12

Support After It Works

After installation succeeds, you can still contact iKAGOO for eligible software, activation, troubleshooting and maintenance routes.

Forsendelse, garanti og support

What You Can Expect from iKAGOO

Global forsendelse

Shipping time depends on destination, route, customs and carrier updates. Tracking is provided when the logistics provider issues the tracking number.

12-Month Hardwaregaranti

Eligible iKAGOO automotive electronics are covered by a 12-month limited hardware warranty unless a different written period is stated.

Installationsvejledning

iKAGOO can help review photos, connector details, settings, symptoms and software information during installation troubleshooting.

Ofte stillede spørgsmål

Ofte stillede spørgsmål

Will this fit my exact Mercedes-Benz W169?

It depends. iKAGOO checks your model year, dashboard photo, factory system, steering position and connector details before shipment so the correct route can be prepared.

Does choosing 10.25 inch or 12.3 inch change the installation level?

No. The two screen sizes follow a similar installation route for this product type. Choose the size based on dashboard appearance, map visibility and daily display preference.

How should I choose between 10.25 inch and 12.3 inch?

It depends on your preferred cabin look and display size. The 10.25-inch version is cleaner and more conservative, while the 12.3-inch version gives more map and media display area.

Does the Mercedes-Benz W169 Android Head Unit support wireless CarPlay?

Yes. This upgrade supports wireless CarPlay and Android Auto, making navigation, calls, music and phone apps easier to use from the dashboard screen.

Will original steering-wheel controls still work?

Yes, when the correct CANBUS or vehicle interface is connected and configured. Send your dashboard and original system photos before shipment so the right version can be prepared.

Will the factory reverse camera continue to work?

Yes, where the original camera route and supplied interface match correctly. If your vehicle has a special camera system or previous retrofit, send photos before shipment.

Do I need to cut factory wiring?

No, not on the intended matched route. The installation is designed around vehicle-specific cables and interface modules. Stop and contact iKAGOO if a connector does not match.

Is it suitable for DIY installation?

It depends. The Installation Ease Level is Level 3 — Advanced DIY. Experienced DIY installers or automotive electronics installers are the right choice because trim removal, cable routing and function testing are required.

Hvad skal jeg sende inden afsendelsen?

Send your screen size choice, vehicle model year, LHD or RHD position, original dashboard photo, original system photo, connector photo if available, and any factory audio or camera option details.

What if my vehicle has a special factory audio system?

It depends. Special amplifier or modified audio routes may need extra checking. Tell iKAGOO about any factory amplifier or previous aftermarket wiring before shipment.

Why buy from iKAGOO instead of a cheaper generic unit?

Because the product photo is not the whole job. iKAGOO checks the vehicle route, prepares the correct version, supports installation questions and keeps the original order as the support record.

Can I ask for actual product photos before packing?

Yes. Ask before packing, and iKAGOO can provide photos of the actual unit, visible accessories, frame or relevant parts prepared for your order.

What happens if a connector or setting issue appears during installation?

Contact iKAGOO before forcing the installation. Send photos, video, connector details and system information so the issue can be checked instead of guessed.

Fortsætter supporten efter installationen?

Yes. After the screen is working, you can still contact iKAGOO for eligible software, activation, troubleshooting and maintenance support based on your order record.

Final Buying Check

Ready to Upgrade Your Mercedes-Benz W169 Dashboard?

Choose the screen size and memory configuration, then send your vehicle information before shipment. iKAGOO will help check the dashboard route and prepare the correct version for your Mercedes-Benz W169 Android Head Unit order.

5.00

Baseret på 1-anmeldelser
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1 anmeldelse for Mercedes-Benz W169 Android Head Unit 2012–2018 | 10.25″ / 12.3″ CarPlay Screen

  1. Jonathan Reed -

    Samlet vurdering
    Værdi for pengene

    Jeg har monteret denne Android-enhed i min Mercedes A-Klasse (W169) fra 2013. Den passer perfekt og ser ud som originaludstyr! Det trådløse CarPlay fungerer fejlfrit, og lydkvaliteten via DSP er en kæmpe forbedring i forhold til standardsystemet. Opstartstiden er superhurtig, og monteringen tog mindre end en time. Ikagoos kundeservice var også meget imødekommende.

    Er det en hjælp?
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iKAGOO – forsendelse, garanti, returnering og kundeservice
iKAGOO Kundeservice

Forsendelse, garanti og returnering

Tydelige oplysninger om ordrebehandling, international levering, køretøjsspecifikke produkter, garantiservice, returneringer og beskadigede forsendelser.

Ordrebehandling Normalt 1–3 hverdage før afsendelse.
International levering Normalt 5–20 hverdage efter afsendelse, afhængigt af destinationen.
Hardwaregaranti 12 måneders begrænset garanti for berettigede produktionsfejl.
Køretøjsspecifik support Der tilbydes hjælp til kompatibilitet, kabelføring og konfiguration.

Ofte stillede spørgsmål

Disse svar giver et praktisk overblik. De fulde vilkår, som der er linket til nedenfor, gælder for alle ordrer.

01

Hvorfra sendes ordrerne, og hvor lang tid tager leveringen?

De fleste iKAGOO-ordrer afsendes fra vores distributionscenter i Kina, efter at produktkonfigurationen og køretøjsoplysningerne er blevet kontrolleret. Den normale ordrebehandling tager cirka 1–3 arbejdsdage.

De forventede leveringstider efter afsendelse er:

  • USA og Canada: ca. 5–9 arbejdsdage
  • Den Europæiske Union: ca. 7–15 arbejdsdage
  • Storbritannien og Australien: ca. 7–10 arbejdsdage
  • Andre understøttede regioner: ca. 7–20 arbejdsdage

Leveringstidspunkterne kan blive påvirket af toldbehandling, lokale helligdage, levering til afsidesliggende områder, vejrforhold eller forsinkelser hos transportøren.

02

Skal jeg betale importafgift, moms eller toldafgifter?

Standard international forsendelse omfatter normalt ikke moms i modtagerlandet, importafgifter, mæglergebyrer eller toldbehandlingsgebyrer.

For destinationer i Den Europæiske Union, der opfylder betingelserne, er der en valgfri DDP-fragtjeneste kan forekomme. Importrelaterede gebyrer er kun inkluderet, hvis DDP vælges ved kassen eller bekræftes skriftligt af iKAGOO inden afsendelse.

Når DDP ikke er valgt, er modtageren ansvarlig for eventuelle afgifter, der opkræves af de lokale toldmyndigheder eller transportøren.

03

Kan jeg bestille ekspresforsendelse?

Ekspres- eller hurtiglevering kan være tilgængelig for udvalgte produkter og destinationer. Tilgængelighed, transportør og eventuelle ekstraomkostninger bekræftes inden afsendelse.

Afhængigt af destinationen og produkttypen kan iKAGOO benytte transportører som f.eks. DHL, FedEx, UPS, EMS, 4PX eller en anden logistikudbyder med sporingsmulighed.

04

Hvordan kan jeg spore min forsendelse?

Når ordren er afsendt, vil sporingsnummeret eller sporingslinket normalt blive sendt til den e-mailadresse, der blev brugt ved bestillingen.

Det kan tage flere hverdage, før opdateringerne vises, mens en pakke overføres mellem internationale og lokale transportører.

05

Hvad er iKAGOO’s retur- og refusionspolitik?

Om returnering er mulig, afhænger af årsagen til returneringen, produktets tilstand, installationsstatus, den fremlagte dokumentation samt om returneringen er blevet godkendt af iKAGOO.

Ved returnering af et produkt, der ikke er defekt, skal produktet normalt være ubrugt, ikke-installeret, komplet og egnet til videresalg. Kunden er som udgangspunkt ansvarlig for de godkendte returforsendelsesomkostninger.

Oprindelige forsendelsesomkostninger, DDP-omkostninger, moms, toldafgifter og andre logistikomkostninger kan som udgangspunkt ikke refunderes, medmindre dette kræves i henhold til gældende lovgivning eller bekræftes anderledes af iKAGOO.

Du må ikke sende et produkt tilbage, før du har modtaget en godkendt returadresse og returvejledning fra iKAGOO.

06

Hvad sker der, hvis iKAGOO har bekræftet, at produktet er kompatibelt, men det alligevel ikke kan installeres?

Der kan gælde yderligere beskyttelse, hvis iKAGOO har bekræftet kompatibiliteten inden købet, kunden har angivet korrekte oplysninger om køretøjet, og kunden har samarbejdet om rimelige installations- og fejlsøgningsforanstaltninger.

Hvis iKAGOO bekræfter, at der ikke findes nogen rimelig teknisk løsning, og problemet indberettes inden for 7 kalenderdage efter levering, kan kunden være berettiget til at få produktprisen refunderet uden at være forpligtet til at returnere produktet.

De oprindelige forsendelsesomkostninger, DDP, moms, toldafgifter og andre tredjepartsgebyrer er ikke inkluderet i denne produktprisrefusion.

07

Hvilken garanti tilbyder iKAGOO?

Blandt de iKAGOO-produkter, der er omfattet af tilbuddet, er en 12 måneders begrænset hardwaregaranti der dækker påviste produktionsfejl og berettigede hardwarefejl ved normal brug.

Afhængigt af problemet kan løsningen omfatte fjerndiagnose, hjælp til konfiguration, reservedele, reparation, udskiftning af produktet, delvis refusion eller fuld refusion.

Garantien dækker normalt ikke skader forårsaget af forkert ledningsføring, uautoriserede ændringer, utilsigtede skader, vandindtrængning, stød, forkert brug, forkert spænding, installationsfejl eller udstyr fra tredjeparter, der ikke er kompatibelt.

08

Medfører åbning af produktet automatisk, at garantien bortfalder?

En inspektion eller undersøgelse foretaget af en tredjepart medfører ikke automatisk, at hele garantien bortfalder. Skader forårsaget af uautoriseret reparation, udskiftning af komponenter, forkerte ændringer, afbrudte kredsløb eller forkert samling er dog ikke dækket.

Kontakt iKAGOO, inden du adskiller eller reparerer produktet, så den korrekte diagnostiske fremgangsmåde kan angives.

09

Hvad sker der, hvis min ordre ankommer beskadiget, eller hvis der mangler dele?

Kontakt iKAGOO inden for 7 kalenderdage efter levering og opbevar den originale emballage, fragtmærkaten, tilbehøret og selve produktet.

Send venligst tydelige fotos eller videoer, der viser:

  • Den ydre forsendelseskasse og forsendelsesetiketten
  • Eventuelle synlige skader på emballagen
  • Produktet og det berørte område
  • Alt modtaget tilbehør og ledningsføring

Efter en undersøgelse kan iKAGOO sørge for forsendelse af manglende dele, udskiftning, reparation, refusion eller en anden rimelig løsning afhængigt af den konkrete sag.

10

Hvad skal jeg gøre, hvis jeg har bestilt det forkerte produkt?

Kontakt iKAGOO, inden du installerer eller tager produktet i brug. En ombytning eller returnering kan godkendes, hvis produktet er ubrugt, ikke er installeret, er komplet og egnet til videresalg.

Kunderne skal normalt selv betale forsendelsesomkostningerne og eventuelle prisforskelle, hvis der er valgt et forkert produkt, en forkert bilmodel, et forkert årstal eller en forkert fabrikskonfiguration.

Der udstedes ikke automatisk en gratis forudbetalt returlabel.

11

Kan jeg ændre eller annullere min ordre efter betaling?

Kontakt iKAGOO så hurtigt som muligt, helst inden for 12 timer efter bestillingen er afgivet, når du anmoder om en adresse, en køretøjskonfiguration eller en produktændring.

En ændring eller annullering træder først i kraft, når den er bekræftet af iKAGOO. Køretøjsspecifikke produkter kan gå videre til indkøb, programmering, test, konfiguration eller tilpasning kort efter betalingen.

Når forberedelsen eller forsendelsen er påbegyndt, er det muligvis ikke længere muligt at annullere ordren, eller der kan blive fratrukket rimelige omkostninger, der allerede er afholdt.

12

Hvad er inkluderet i pakken?

Pakkens indhold varierer afhængigt af produkt, bilmodel, fabriksmonteret system og den valgte konfiguration.

Afhængigt af produktet kan pakken indeholde selve enheden, køretøjsspecifikke ledningsnet, CANBUS-grænseflade, adaptere, USB-kabler, antenner, mikrofoner, monteringsdele og andet tilbehør til installationen.

Se den relevante produktside, billederne af emballagen og ordrebekræftelsen for at få det nøjagtige indhold.

13

Hvordan kontakter jeg iKAGOO-kundeservice?

Du kan kontakte iKAGOO via kontaktformularen, e-mail, WhatsApp eller de tilgængelige supportkanaler på hjemmesiden. Den typiske svartid er inden for 24 arbejdstimer.

For at få hurtigere teknisk support bedes du angive dit ordrenummer, bilmodel og årgang, billeder af det originale system, produktbilleder samt en tydelig video, der viser problemet.

Besøg: iKAGOO Kontakt og support

14

Er betalingen sikker, og er der mulighed for afbetaling?

Betalinger behandles via de sikre betalingsmetoder, der vises under kassen. De tilgængelige kort-, e-wallet- og afbetalingsmuligheder kan variere afhængigt af land, valuta, betalingsudbyder og kundens berettigelse.

Alle afbetalingsordninger, herunder de muligheder, der tilbydes af PayPal eller en anden udbyder, er underlagt den pågældende udbyders regionale tilgængelighed og godkendelsesregler.

Læs de fulde iKAGOO-retningslinjer

Læs de fulde vilkår og betingelser igennem, inden du bestiller, især hvad angår køretøjsspecifikke produkter, internationale afgiftsordninger og returneringer i forbindelse med montering.

Denne FAQ er en forenklet vejledning til kunderne. De fuldstændige, offentliggjorte vilkår, ordrebekræftelsen og gældende forbrugerlovgivning har forrang, hvis der er uoverensstemmelser i formuleringerne.

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