1 års garanti på elektronik til biler | Ikagoo

1-Year Warranty Coverage

This page explains warranty coverage for bil-elektronik—Android stereos, digital clusters, AI boxes, dash cams, cameras, and displays. You’ll find what’s covered, what’s not, how to file a claim, documentation required, and typical timelines.

At a glance

Term: 12 months from delivery date (calendar).
Scope: hardware defects under normal, intended use; firmware stabilization updates.
Opløsning: repair, replacement, or parts dispatch—at Ikagoo’s discretion.
Turnaround: typically 5–10 business days after item arrives at our facility.
Proof: order number, serial number, issue video/photos, and installation environment details.

What’s covered

Manufacturing defects in main boards, displays, touch panels, cameras, harnesses, and included accessories
Abnormal failure under normal vehicle voltage (12–14.6V) and recommended wiring
Firmware bugs that materially affect core functions (boot, audio, CAN, camera feed)
Early-life failure (DOA) is handled under our Garanti for transportskader for speed, then rolled into warranty record

What’s not covered

Installation mistakes: cut/spliced looms, reversed polarity, unsupported harness adapters
Physical damage: cracked screens, bent pins, broken brackets, stripped screws
Liquid ingress, corrosion, heat damage, or evidence of short circuits
Third-party flashing/rooting and non-Ikagoo firmware or unauthorized repairs
Cosmetic wear, scratches, or consumables (adhesives, tapes) after use

If unsure, message support with photos/videos before uninstalling. We’ll confirm the path to protect coverage.

How to file a warranty claim

Most cases close within 5–10 business days after the unit arrives at our facility.

Submit claim: provide order number, serial number, photos/videos, and the vehicle model/year via warranty form.
Remote triage: we review logs, suggest quick checks, and provide firmware if needed.
Ship to hub: pack with original foam; include RMA # outside the carton; use a trackable service.
Inspect & test: bench + CAN tests replicate the issue; we keep you updated.
Repair / replace: return shipping arranged after completion; tracking shared by email.

Resolution options & costs

Repair: parts and labor covered when in-warranty.
Replacement: like-for-like or nearest equivalent if the exact model is discontinued.
Advance replacement: case-by-case; deposit may apply until the faulty unit is received.
Forsendelse: In-warranty — inbound freight is customer-paid unless DOA/our error; return freight after warranty work is covered by Ikagoo. Out-of-warranty — customer pays both inbound and return freight.

Installer & environment guidelines

Disconnect vehicle battery per manual; avoid voltage spikes during start/stop
No cutting/splicing of harness—use plug-and-play looms and labeled adapters
Route camera cables away from power lines to avoid interference
Secure grounds; verify CAN settings and DIP/switch profiles match the vehicle trim
Keep proof of install (photos/video); helpful for claim triage

Firmware & parts availability

We provide stabilization firmware and necessary patches during the warranty term
Common spares (screens, touch panels, harnesses, cameras) are stocked for typical models
End-of-life or rare trims may shift to repair-first policy if like-for-like replacement is unavailable

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FAQ

Hvornår starter 1-year perioden?

From the delivery date shown on the tracking record.

Dækker I arbejdslønnen?

Vi dækker dele og arbejdsløn til garantireparation. Arbejdsløn fra tredjepart for montering/afmontering er ikke dækket.

Er avanceret udskiftning tilgængelig?

Sag til sag. Der kan kræves et depositum, indtil vi modtager og bekræfter den defekte enhed.

Hvad hvis modellen er udgået?

We offer like-for-like or nearest-equivalent replacements, or repair when parts are available.

Understøttes modificeret firmware?

No. Third-party rooting/flashing voids warranty.

Hvem betaler forsendelsen?

In-warranty: inbound shipping is customer-paid unless DOA/our error; return shipping after warranty work is covered by Ikagoo.
Out-of-warranty: customer pays both inbound and return shipping.