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  • Mercedes ML GL Android Head Unit 2012-2015 (W166) 9″ Stereo
  • Mercedes ML GL Android Head Unit 2012-2015 (W166) 9″ Stereo
  • Mercedes ML GL Android Head Unit 2012-2015 (W166) 9″ Stereo
  • Mercedes ML GL Android Head Unit 2012-2015 (W166) 9″ Stereo

Mercedes GLK X204 Android-headunit 2009–2015 til NTG4.0/4.5

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From: $310.50

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Vi håndterer al moms og told. Anslået besparelse: $120-$280.

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Mercedes GLK X204 NTG4.0 / NTG4.5 Upgrade

Mercedes GLK X204 Android-headunit 2009–2015 til NTG4.0/4.5

This upgrade modernizes the GLK center display without turning the dashboard into a generic tablet installation. You get wireless CarPlay, Android Auto, Android navigation, Bluetooth, DSP audio and a vehicle-specific wiring route prepared around your factory NTG system.

Trådløs CarPlay Android Auto NTG4.0 / NTG4.5 Matching Køretøjsspecifik ledningsnet
Mercedes GLK X204 Android Head Unit installed on NTG4.5 dashboard

Factory-Screen Cabin, Modern Touch Experience

Your GLK keeps its familiar Mercedes dashboard architecture while the old center display is upgraded into a cleaner Android interface. This gives you easier navigation, music, calls and phone projection without making the cabin look unfinished. iKAGOO checks the factory NTG system before shipment so the screen and wiring route match the vehicle version.

Mercedes GLK X204 Android screen before and after NTG4.0 upgrade

NTG4.5 GLK Dashboard Fitment

For facelift GLK cabins, the screen sits above the central air vents and gives the interior a newer OEM-style appearance. Wireless CarPlay and Android Auto improve daily navigation and music use, while the original control route remains important for factory-system access. This is why the NTG version must be confirmed before packing.

Mercedes GLK X204 Android Head Unit for NTG4.5 CarPlay screen upgrade

Confirm NTG4.0, NTG4.5 or NTG5.0 Before Ordering

The Mercedes GLK X204 can appear similar from the outside, but the original radio buttons, screen style and LVDS connector route can differ. iKAGOO prepares the correct version according to your model year, dashboard photo, factory radio photo and connector route. This lowers the risk of receiving a screen that looks right but uses the wrong interface.

Mercedes GLK X204 NTG4.0 and NTG4.5 system confirmation guide

Wireless CarPlay and Android Auto for Daily Driving

Phone projection is the reason many GLK owners choose this upgrade. You can use familiar maps, calls, messages and music apps from the new screen instead of relying only on the older factory interface. For families, this makes longer trips easier because navigation and entertainment become more visible and more convenient.

Mercedes GLK X204 CarPlay screen with Android Auto interface
Hurtigt svar

What This Mercedes GLK X204 Android Head Unit Does

This Mercedes GLK X204 Android Head Unit is a vehicle-specific center display upgrade for GLK X204 vehicles using NTG4.0 or NTG4.5 factory systems. It upgrades the original screen experience with wireless CarPlay, Android Auto, Android navigation, Bluetooth, Wi-Fi, 4G support where configured and DSP audio options. Original steering-wheel controls, factory camera route, parking information and factory audio behavior are prepared through the matched harness and CANBUS route after correct installation. Before shipment, iKAGOO checks your year, dashboard layout, factory radio system, LHD/RHD position and connector photos. This helps prepare the correct screen, wiring harness and vehicle interface instead of asking you to guess only from product photos.

First Buyer Concerns

Five Questions You Should Solve Before Buying

GLK X204 upgrades fail most often when the buyer chooses by model name alone. iKAGOO uses vehicle photos, factory-system details and connector information to prepare the correct version.

Will it fit my exact GLK year?

It is prepared for GLK X204 vehicles using NTG4.0 or NTG4.5 systems. Model year alone is not enough, so iKAGOO checks the dashboard and factory system before shipment.

Will original controls continue to work?

Supported steering-wheel controls and original control routes continue to work after correct wiring and CANBUS configuration. Special factory audio or previous aftermarket changes must be checked first.

Is this a complete upgrade or only a CarPlay box?

This is a full Android head unit upgrade with screen, Android interface, CarPlay, Android Auto, navigation, Bluetooth, Wi-Fi, DSP options and vehicle-specific connection parts.

Do I need to cut factory wiring?

No intentional cutting of supported factory wiring is required for normal installation. Stop the installation if a connector does not match or the car has previous wiring modifications.

What Changes After Installation

What This Upgrade Changes in Your Vehicle

The upgrade is not only a bigger screen. It changes how you use navigation, calls, music, reverse-view assistance and Android apps in the GLK cabin.

Moderne navigation og brug af mobiltelefoner

Wireless CarPlay and Android Auto let you use familiar map and media apps on a wider dashboard screen. This makes daily commuting and long trips easier because your phone functions are no longer trapped on a small phone display.

Cleaner Factory-Style Cabin

The screen sits in the original center display area and keeps the GLK dashboard looking intentional. It gives the older X204 cabin a more modern visual center without changing the vehicle into a universal aftermarket layout.

DSP-lydstyring

DSP-equipped configurations give you more audio adjustment than the original display experience. This is useful if you want clearer vocals, stronger bass and a better daily music experience while keeping the Mercedes cabin layout.

Version-Matched Wiring

The matched wiring harness, LVDS route and CANBUS interface matter more than screen size alone. iKAGOO checks the factory system so your order is prepared around the vehicle, not only around a product title.

Fabriksindstillinger bevares

Understøttelse af køretøjets originale funktioner

Supported factory functions are retained after correct installation, wiring and configuration. Special audio systems, non-standard cameras, previous modifications or uncommon regional configurations may require additional instructions.

Betjeningsknapper på rattet

Original steering-wheel control behavior is supported through the vehicle interface after correct connection. This keeps common daily controls familiar while the screen becomes more modern.

Factory Camera Route

The factory reverse-view route is retained where the vehicle system and wiring match the prepared version. The installer should test reverse display before the trim is fully reassembled.

Parking and Vehicle Signals

Supported parking signals and vehicle interface data continue to work through the CANBUS route after correct configuration. This is why system matching is checked before shipment.

Factory Audio Route

The audio path depends on the original NTG system, AUX or AMI route and selected configuration. iKAGOO may ask for interior photos to confirm the correct audio connection path.

Original NTG Access

The upgrade is designed to work alongside the factory Mercedes system route. This allows the cabin to gain Android functions while still preserving access to supported original vehicle functions.

Køretøjsspecifik ledningsnet

The included harness and interface parts are prepared according to the vehicle version. Do not force plugs, repin connectors or cut wires if anything looks different from the installation route.

Produktmedier

More Product Views, Interfaces and Accessory Details

Each view below supports a real buying decision: screen fitment, feature value, accessory preparation, reverse-view use and configuration matching.

Before and After Cabin Change

The factory screen area becomes the main control point for maps, music, phone projection and vehicle interface switching. This gives the GLK interior a more current appearance while preserving the original center-stack design.

Mercedes GLK Android Head Unit before and after dashboard upgrade

Installed Screen in Real Cabin

A real installed view helps you judge whether the screen position matches the GLK dashboard style. The benefit is a cleaner viewing angle for navigation and media without replacing the whole dashboard architecture.

Mercedes GLK X204 Android Head Unit installed in center dashboard

Screen and Basic Accessories

The package route includes the main screen and vehicle connection accessories prepared for the selected version. These parts matter because the wrong harness can cause audio, camera or factory-system switching problems.

Mercedes GLK Android Head Unit screen wiring antenna and accessories

Factory-Style Interface Direction

The interface design keeps a Mercedes-like visual direction while adding Android functions. This makes the upgrade easier to live with because common icons, media and navigation remain simple to find.

Mercedes GLK X204 Android interface menus CarPlay music navigation

OEM-Look Screen Theme

A factory-style screen theme helps the upgrade feel more integrated in the Mercedes cabin. The main value is not only a larger display, but a more modern control point that still looks suitable for the vehicle.

Mercedes GLK X204 Android screen OEM style interface

Mobile Internet and Phone Projection

Mobile connection support lets you use online maps, streaming apps and phone-based services more conveniently. This is useful for drivers who want the GLK to feel current without replacing the car.

Mercedes GLK X204 Android Head Unit mobile internet and CarPlay use

Android Platform for Apps

The Android interface gives access to app-based navigation, media and connected features. iKAGOO still treats the factory vehicle system as the fitment priority, because software value depends on correct hardware matching first.

Mercedes GLK X204 Android 13 head unit platform

Bluetooth for Calls and Music

Bluetooth improves hands-free calling and music playback convenience. For best results, microphone position, phone pairing and audio route should be tested before the installer closes the dashboard trim.

Mercedes GLK Android Head Unit Bluetooth connection feature

4G and Online Navigation

4G support gives the head unit a stronger route for online navigation and app use when the selected configuration supports it. A SIM card and local network availability may depend on region and carrier.

Mercedes GLK X204 Android screen 4G online navigation support

Voice Control Convenience

Voice control can reduce how often you touch the screen while driving. It is most useful for navigation, music and calling tasks, but setup depends on phone connection, app support and microphone quality.

Mercedes GLK Android Head Unit voice control interface

12.3-Inch High-Resolution Option

The 12.3-inch option gives the GLK a wider viewing area for maps, media and split-screen use. Choose the screen size according to your dashboard version and the product option available at checkout.

Mercedes GLK X204 12.3 inch Android Head Unit screen option

Non-Destructive Upgrade Route

The normal installation route is designed around the factory vehicle connection instead of cutting supported wiring. This keeps the upgrade cleaner, more reversible and easier to diagnose if a setting or cable issue appears.

Mercedes GLK X204 Android Head Unit non destructive installation route

DSP Audio Improvement

DSP-equipped configurations let you adjust the sound more deeply than a basic replacement screen. The benefit is better daily listening for music, podcasts and family trips when the audio route is set correctly.

Mercedes GLK Android Head Unit DSP audio feature

Audio Scene Adjustment

Equalizer and scene settings help match the sound to your preferred cabin experience. Installers should confirm audio output, AUX or AMI route and speaker behavior before final reassembly.

Mercedes GLK X204 Android Head Unit DSP equalizer setting

IPS Display Clarity

A clearer IPS screen makes maps, reverse-view images and app interfaces easier to read. This matters in older cabins where the factory display can feel small, dim or limited compared with modern phone interfaces.

Mercedes GLK Android screen IPS display clarity

Camera and Parking Expansion

Camera support can improve parking awareness when the vehicle and selected configuration support the correct input route. Always test reverse trigger, image format and parking signal behavior before closing the trim.

Mercedes GLK X204 Android Head Unit camera and parking support

HD Reverse Video Use

A clearer reverse image helps with daily parking and low-speed maneuvering. For factory camera retention or added camera use, wiring and video format must match the prepared configuration.

Mercedes GLK Android Head Unit reverse camera display

Split-Screen Daily Use

Split-screen use lets you keep navigation visible while using media or another app. This is a practical benefit for drivers who use the GLK for commuting, school runs or longer highway trips.

Mercedes GLK X204 Android screen split screen navigation and video

Optional Driving Assistance Inputs

Some configurations can work with additional camera or assistance inputs when the hardware route supports it. iKAGOO does not treat every add-on as universal, so extra accessories should be confirmed before ordering.

Mercedes GLK Android Head Unit driving assistance input display

Model Fitment Examples Across Mercedes Cabins

Fitment examples help buyers understand why dashboard shape and factory system matter. For this product, your GLK X204 order must still be matched by its own model year, NTG system and connector route.

Mercedes Android screen model fitment examples for vehicle matching

GLK and Related Dashboard Examples

These comparison views show why one product title can hide several dashboard routes. iKAGOO checks your GLK interior before shipment to reduce the chance of receiving the wrong screen or wiring set.

Mercedes GLK X204 Android screen dashboard fitment examples

Different Mercedes Interior Routes

Mercedes models may share similar screen ideas but use different dashboard structures. This is why iKAGOO prepares the GLK X204 version according to your vehicle, not by applying a universal Mercedes screen route.

Mercedes Android screen dashboard route examples

Large-Screen Layout Examples

Large-screen examples show the visual direction of the upgrade, but correct fitment still depends on your GLK X204 dashboard and NTG version. Choose the screen size available for your vehicle version at checkout.

Mercedes large Android screen fitment examples for dashboard comparison

Size, Ports and Accessory List

Screen size, LVDS route, GPS antenna, Wi-Fi antenna, AUX cable and other accessories are not decorative details. They determine how the screen connects, how sound is routed and how the vehicle system communicates after installation.

Mercedes GLK Android Head Unit product size ports and accessory list
Specifications and Configuration

Choose the Correct Configuration for Your GLK X204

Do not choose only by price. Memory, screen size and factory system selection affect performance, fitment and installation support.

Køretøjsplatform

Mercedes-Benz GLK-Class X204. Best handled by model year, dashboard photo and factory NTG system confirmation rather than badge name alone.

Fabriksystem

NTG4.0 and NTG4.5 options are shown on the product page. The selected system affects LVDS connection route and software setup.

Screen Options

10.25-inch and 12.3-inch options are available. The larger option improves map visibility and split-screen use, but must match your dashboard route.

Hukommelsesmuligheder

2+32GB, 4+64GB, 6+128GB and 8+128GB options are listed. Higher memory is better for smoother app use, multitasking and long-term daily ownership.

Forbindelse

Wireless CarPlay, Android Auto, Wi-Fi, Bluetooth and 4G support are available according to selected configuration and regional network conditions.

Audio and DSP

DSP-equipped configurations improve audio adjustment. Factory audio route, AUX or AMI behavior and special amplifier systems should be confirmed before shipment.

Hvorfor denne opgradering er pengene værd

Why Buy This Instead of Keeping the Old Factory Screen?

The old GLK display can still work, but it does not give the same daily convenience as a modern Android head unit with phone projection and better app support.

Keep the Old Factory Screen

This costs nothing immediately, but you keep the older display size, older interface and limited phone integration. It may be acceptable if you rarely use navigation or streaming apps.

Install a CarPlay-Only Module

A CarPlay-only module may add phone projection, but it does not offer the same Android app ecosystem, screen upgrade, DSP options or full visual cabin change.

Buy the Cheapest Generic Unit

Low-price units can look similar online, but the risk is wrong system selection, weak support, unclear harness quality and poor after-sales handling after international shipping.

Repair the Original Unit

Repair may restore the old function, but it does not modernize navigation, CarPlay, Android Auto, Bluetooth, app use or screen experience.

Used OEM Parts

Used OEM parts may keep the factory look, but they often do not solve modern phone integration needs and can bring unknown age, region or coding issues.

Sådan klargør iKAGOO din ordre

Vehicle Information Needed Before Shipment

Send your model year, GLK trim, LHD/RHD dashboard photo, original screen photo, radio button panel photo, factory system version, connector photos if available, camera information, amplifier information and any previous aftermarket modification details. iKAGOO uses this information to prepare the correct screen, harness, CANBUS route and configuration path for your order.

Modelår Foto af instrumentbræt Factory Radio Photo Forbindelsesrute Camera / Audio Details
After You Order

Hvad sker der, efter du har afgivet en ordre?

iKAGOO does not stop support after payment. The order process is designed to reduce wrong-version risk before dispatch and provide practical help during installation.

1

Secure Checkout and Order Record

Your order number becomes the support reference for vehicle review, shipment tracking, installation help and warranty communication.

2

Gennemgang af køretøjsoplysninger

iKAGOO reviews or reconfirms model year, dashboard layout, NTG system, LHD/RHD position, camera, amplifier and existing modification details when needed.

3

Correct Version Preparation

The screen, harness, CANBUS interface, LVDS route and accessories are prepared according to the confirmed vehicle route to reduce wrong-version risk.

4

Actual Product Photo When Requested

If requested before packing, you can ask for actual product, visible accessories or related prepared-part photos before dispatch.

5

Packing and Dispatch

After confirmation, the order is packed and dispatched. Timing may vary because vehicle-specific preparation and configuration checks come before shipment.

6

Tracking and Shipping Follow-Up

Tracking is added after dispatch. International and local carrier updates may appear at different times, especially during customs or handover stages.

7

Support til installation og konfiguration

If installation questions appear, iKAGOO may ask for photos, videos, wiring views, software version and clear fault behavior before giving the next step.

8

Engineer Escalation When Needed

If the issue is not a simple setting matter, useful evidence can be organized for technical review instead of relying only on guesswork.

9

Software, Settings or Firmware Help

When confirmed and applicable, instructions or electronic files may be provided by email after the product version and issue route are checked.

10

Cable or Accessory Issue Handling

If a confirmed cable, harness or accessory problem exists, iKAGOO will guide the next step and may arrange the approved replacement route.

11

Confirmed Hardware Incompatibility

If correct vehicle information was supplied and no reasonable technical solution remains after checks, iKAGOO will provide a clear handling path according to policy.

12

Support After It Works

After successful installation, you can still contact iKAGOO for maintenance direction, applicable update routes, activation questions or future troubleshooting.

iKAGOO Product Evaluation

Three Checks Before You Buy

These iKAGOO standards help you understand upgrade value, original-function retention and the right installation path before ordering.

iKAGOO Standard

Behov for opgradering

92/100 Gode argumenter for en opgradering

This score explains why the upgrade makes sense for daily use, not only whether the product looks modern.

  • Wireless CarPlay and Android Auto solve the GLK’s older phone-integration limitation.
  • The larger screen improves navigation, music and reverse-view visibility.
  • DSP-equipped configurations add stronger audio adjustment value.
  • Version matching reduces the risk of ordering the wrong NTG route.
Læs iKAGOO-standarden for opgraderingsbehov
iKAGOO Standard

Kompatibilitet med originalkøretøjer

90/100 Near-OEM Retention Route

A score of 90/100 does not mean that 10% of factory functions are lost. It reflects the upgrade route, function retention path and vehicle-specific matching level.

  • Factory Function Continuity: original system route and camera behavior are prepared through matching.
  • Original Control Continuity: steering-wheel controls and supported original controls remain central to the setup.
  • Vehicle Data and Warning Integration: CANBUS matching supports the vehicle interface route.
  • Physical Architecture Match: GLK dashboard fitment depends on NTG version and screen size choice.
Read the iKAGOO Original Vehicle Compatibility Standard
iKAGOO Standard

Installationsvanskelighed

Niveau 3 Avanceret gør-det-selv

This level suits experienced DIY installers or an automotive electronics installer because trim removal, LVDS routing, CANBUS setup and function testing must be handled carefully.

  • No intentional cutting of supported factory wiring for normal installation.
  • Requires careful screen removal, cable routing and interface connection.
  • CANBUS, audio route, reverse camera and steering-wheel controls must be tested.
  • Stop installation if connectors do not match or previous wiring modifications are found.
Read the iKAGOO Installation Ease Level Standard
Installation and Function Testing

Install Carefully, Then Test Before Reassembly

The most expensive mistake is forcing the installation before confirming every function. Test the vehicle before the dashboard is closed.

Før installation

Power down the vehicle safely, protect the trim, compare the received harness with the factory connectors and confirm the selected NTG system.

During Installation

Connect the screen, LVDS route, CANBUS interface, GPS antenna, USB route, microphone and audio route according to the prepared configuration.

Before Closing Trim

Test CarPlay, Android Auto, sound, steering-wheel controls, reverse camera, parking signal, original system access, Wi-Fi, Bluetooth and touch response.

Stop Conditions

Stop Installation and Contact iKAGOO If These Happen

  • The connector does not match the prepared harness.
  • The car has previous aftermarket wiring or cut wires.
  • The original screen, camera or audio route behaves differently from the expected NTG version.
  • The installer needs to force plugs, repin wires or bypass the vehicle interface.
  • The screen powers on but audio, camera, touch or original-system access does not behave normally.
Forsendelse, garanti og support

What iKAGOO Supports After Purchase

Vehicle-specific electronics need more than a tracking number. iKAGOO supports the order from fitment review through shipment, installation questions and eligible warranty handling.

Processing and Tracking

Orders normally require preparation before dispatch. Tracking updates may take time during international handover, customs or local carrier transfer.

12-Month Hardwaregaranti

Eligible hardware manufacturing defects are covered under the applicable iKAGOO warranty policy. Damage from incorrect wiring, misuse or unauthorized modification is not treated as normal warranty failure.

Hjælp til installation

Support may include wiring checks, CANBUS settings, camera behavior, audio route, steering-wheel controls, system settings and software-version questions.

Ofte stillede spørgsmål

Mercedes GLK X204 Android Head Unit FAQ

These answers focus on the real concerns GLK owners usually have before buying a screen upgrade.

Will this Mercedes GLK X204 Android Head Unit fit my exact model year?

It depends. It is prepared for GLK X204 vehicles using NTG4.0 or NTG4.5 systems, but iKAGOO still checks your model year, dashboard photo and factory radio system before shipment.

Understøtter den trådløs CarPlay og Android Auto?

Yes. The product page lists wireless CarPlay and Android Auto support, giving you a modern phone-projection route for maps, calls, music and compatible apps.

Vil betjeningsknapperne på rattet stadig fungere?

Yes, supported steering-wheel controls are retained after correct wiring and CANBUS configuration. Test volume, track and call-control behavior before final trim reassembly.

Will my factory camera or parking sensors continue to work?

Yes, where the factory system, camera route and prepared wiring match correctly. Special camera systems or previous modifications should be shown to iKAGOO before shipment.

Do I need to cut factory wiring?

No. Normal installation uses the matched harness and does not require intentional cutting of supported factory wiring. Stop and contact iKAGOO if a connector does not match.

Is it suitable for DIY installation?

It depends. This is Installation Ease Level 3 — Advanced DIY, so it suits experienced DIY installers or automotive electronics installers who can handle trim removal, LVDS routing, CANBUS setup and function testing.

Hvad skal jeg sende inden afsendelsen?

Send your model year, dashboard photo, original screen photo, radio button panel photo, LHD/RHD position, factory system information and connector photos if available.

What if my GLK has a special factory audio system?

It depends. Special amplifier, AUX, AMI or previous audio modifications may require extra confirmation so iKAGOO can prepare the correct audio route and support instructions.

Can I ask for actual product photos before packing?

Yes. If you ask before packing, iKAGOO can provide visible product or accessory photos when practical so you can see the prepared parts before shipment.

What if tracking does not update clearly?

It depends. International parcels can have separate international and local tracking stages. Contact iKAGOO with your order number so the logistics status can be checked.

What if my installer finds a cable or setting issue?

Contact iKAGOO before forcing plugs or changing wiring. Send clear photos or video of the cable, connector, screen behavior and settings page so the next step can be based on evidence.

Why buy from iKAGOO instead of a cheaper generic unit?

Because the screen is only one part of the purchase. The real risk is wrong NTG selection, wrong harness, unclear camera or audio route and poor support after international delivery.

Related iKAGOO Guides

Read Before Ordering a Vehicle-Specific Upgrade

These pages explain how iKAGOO evaluates upgrade value, original-function retention, installation path, buyer protection and support boundaries.

Final Buying Advice

Order the GLK X204 Upgrade Only After Version Confirmation

If your vehicle is a Mercedes GLK X204 with NTG4.0 or NTG4.5, this Android head unit is a strong upgrade route for a more modern center display, wireless phone projection, navigation, DSP audio options and cleaner daily usability. Before shipment, send your vehicle details so iKAGOO can prepare the correct version and reduce wrong-fitment risk.

5.00

Baseret på 1-anmeldelser
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1 anmeldelse for Mercedes GLK X204 Android Head Unit 2009-2015 for NTG4.0/4.5

  1. Jackson Reed -

    Samlet vurdering
    Værdi for pengene

    Installed this on my 2013 GLK350 and it completely changed the interior. The Android Head Unit fits perfectly — looks OEM and keeps all factory functions. Wireless CarPlay connects fast and the DSP sound is so much better than the old NTG system.

    Er det en hjælp?
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iKAGOO – forsendelse, garanti, returnering og kundeservice
iKAGOO Kundeservice

Forsendelse, garanti og returnering

Tydelige oplysninger om ordrebehandling, international levering, køretøjsspecifikke produkter, garantiservice, returneringer og beskadigede forsendelser.

Ordrebehandling Normalt 1–3 hverdage før afsendelse.
International levering Normalt 5–20 hverdage efter afsendelse, afhængigt af destinationen.
Hardwaregaranti 12 måneders begrænset garanti for berettigede produktionsfejl.
Køretøjsspecifik support Der tilbydes hjælp til kompatibilitet, kabelføring og konfiguration.

Ofte stillede spørgsmål

Disse svar giver et praktisk overblik. De fulde vilkår, som der er linket til nedenfor, gælder for alle ordrer.

01

Hvorfra sendes ordrerne, og hvor lang tid tager leveringen?

De fleste iKAGOO-ordrer afsendes fra vores distributionscenter i Kina, efter at produktkonfigurationen og køretøjsoplysningerne er blevet kontrolleret. Den normale ordrebehandling tager cirka 1–3 arbejdsdage.

De forventede leveringstider efter afsendelse er:

  • USA og Canada: ca. 5–9 arbejdsdage
  • Den Europæiske Union: ca. 7–15 arbejdsdage
  • Storbritannien og Australien: ca. 7–10 arbejdsdage
  • Andre understøttede regioner: ca. 7–20 arbejdsdage

Leveringstidspunkterne kan blive påvirket af toldbehandling, lokale helligdage, levering til afsidesliggende områder, vejrforhold eller forsinkelser hos transportøren.

02

Skal jeg betale importafgift, moms eller toldafgifter?

Standard international forsendelse omfatter normalt ikke moms i modtagerlandet, importafgifter, mæglergebyrer eller toldbehandlingsgebyrer.

For destinationer i Den Europæiske Union, der opfylder betingelserne, er der en valgfri DDP-fragtjeneste kan forekomme. Importrelaterede gebyrer er kun inkluderet, hvis DDP vælges ved kassen eller bekræftes skriftligt af iKAGOO inden afsendelse.

Når DDP ikke er valgt, er modtageren ansvarlig for eventuelle afgifter, der opkræves af de lokale toldmyndigheder eller transportøren.

03

Kan jeg bestille ekspresforsendelse?

Ekspres- eller hurtiglevering kan være tilgængelig for udvalgte produkter og destinationer. Tilgængelighed, transportør og eventuelle ekstraomkostninger bekræftes inden afsendelse.

Afhængigt af destinationen og produkttypen kan iKAGOO benytte transportører som f.eks. DHL, FedEx, UPS, EMS, 4PX eller en anden logistikudbyder med sporingsmulighed.

04

Hvordan kan jeg spore min forsendelse?

Når ordren er afsendt, vil sporingsnummeret eller sporingslinket normalt blive sendt til den e-mailadresse, der blev brugt ved bestillingen.

Det kan tage flere hverdage, før opdateringerne vises, mens en pakke overføres mellem internationale og lokale transportører.

05

Hvad er iKAGOO’s retur- og refusionspolitik?

Om returnering er mulig, afhænger af årsagen til returneringen, produktets tilstand, installationsstatus, den fremlagte dokumentation samt om returneringen er blevet godkendt af iKAGOO.

Ved returnering af et produkt, der ikke er defekt, skal produktet normalt være ubrugt, ikke-installeret, komplet og egnet til videresalg. Kunden er som udgangspunkt ansvarlig for de godkendte returforsendelsesomkostninger.

Oprindelige forsendelsesomkostninger, DDP-omkostninger, moms, toldafgifter og andre logistikomkostninger kan som udgangspunkt ikke refunderes, medmindre dette kræves i henhold til gældende lovgivning eller bekræftes anderledes af iKAGOO.

Du må ikke sende et produkt tilbage, før du har modtaget en godkendt returadresse og returvejledning fra iKAGOO.

06

Hvad sker der, hvis iKAGOO har bekræftet, at produktet er kompatibelt, men det alligevel ikke kan installeres?

Der kan gælde yderligere beskyttelse, hvis iKAGOO har bekræftet kompatibiliteten inden købet, kunden har angivet korrekte oplysninger om køretøjet, og kunden har samarbejdet om rimelige installations- og fejlsøgningsforanstaltninger.

Hvis iKAGOO bekræfter, at der ikke findes nogen rimelig teknisk løsning, og problemet indberettes inden for 7 kalenderdage efter levering, kan kunden være berettiget til at få produktprisen refunderet uden at være forpligtet til at returnere produktet.

De oprindelige forsendelsesomkostninger, DDP, moms, toldafgifter og andre tredjepartsgebyrer er ikke inkluderet i denne produktprisrefusion.

07

Hvilken garanti tilbyder iKAGOO?

Blandt de iKAGOO-produkter, der er omfattet af tilbuddet, er en 12 måneders begrænset hardwaregaranti der dækker påviste produktionsfejl og berettigede hardwarefejl ved normal brug.

Afhængigt af problemet kan løsningen omfatte fjerndiagnose, hjælp til konfiguration, reservedele, reparation, udskiftning af produktet, delvis refusion eller fuld refusion.

Garantien dækker normalt ikke skader forårsaget af forkert ledningsføring, uautoriserede ændringer, utilsigtede skader, vandindtrængning, stød, forkert brug, forkert spænding, installationsfejl eller udstyr fra tredjeparter, der ikke er kompatibelt.

08

Medfører åbning af produktet automatisk, at garantien bortfalder?

En inspektion eller undersøgelse foretaget af en tredjepart medfører ikke automatisk, at hele garantien bortfalder. Skader forårsaget af uautoriseret reparation, udskiftning af komponenter, forkerte ændringer, afbrudte kredsløb eller forkert samling er dog ikke dækket.

Kontakt iKAGOO, inden du adskiller eller reparerer produktet, så den korrekte diagnostiske fremgangsmåde kan angives.

09

Hvad sker der, hvis min ordre ankommer beskadiget, eller hvis der mangler dele?

Kontakt iKAGOO inden for 7 kalenderdage efter levering og opbevar den originale emballage, fragtmærkaten, tilbehøret og selve produktet.

Send venligst tydelige fotos eller videoer, der viser:

  • Den ydre forsendelseskasse og forsendelsesetiketten
  • Eventuelle synlige skader på emballagen
  • Produktet og det berørte område
  • Alt modtaget tilbehør og ledningsføring

Efter en undersøgelse kan iKAGOO sørge for forsendelse af manglende dele, udskiftning, reparation, refusion eller en anden rimelig løsning afhængigt af den konkrete sag.

10

Hvad skal jeg gøre, hvis jeg har bestilt det forkerte produkt?

Kontakt iKAGOO, inden du installerer eller tager produktet i brug. En ombytning eller returnering kan godkendes, hvis produktet er ubrugt, ikke er installeret, er komplet og egnet til videresalg.

Kunderne skal normalt selv betale forsendelsesomkostningerne og eventuelle prisforskelle, hvis der er valgt et forkert produkt, en forkert bilmodel, et forkert årstal eller en forkert fabrikskonfiguration.

Der udstedes ikke automatisk en gratis forudbetalt returlabel.

11

Kan jeg ændre eller annullere min ordre efter betaling?

Kontakt iKAGOO så hurtigt som muligt, helst inden for 12 timer efter bestillingen er afgivet, når du anmoder om en adresse, en køretøjskonfiguration eller en produktændring.

En ændring eller annullering træder først i kraft, når den er bekræftet af iKAGOO. Køretøjsspecifikke produkter kan gå videre til indkøb, programmering, test, konfiguration eller tilpasning kort efter betalingen.

Når forberedelsen eller forsendelsen er påbegyndt, er det muligvis ikke længere muligt at annullere ordren, eller der kan blive fratrukket rimelige omkostninger, der allerede er afholdt.

12

Hvad er inkluderet i pakken?

Pakkens indhold varierer afhængigt af produkt, bilmodel, fabriksmonteret system og den valgte konfiguration.

Afhængigt af produktet kan pakken indeholde selve enheden, køretøjsspecifikke ledningsnet, CANBUS-grænseflade, adaptere, USB-kabler, antenner, mikrofoner, monteringsdele og andet tilbehør til installationen.

Se den relevante produktside, billederne af emballagen og ordrebekræftelsen for at få det nøjagtige indhold.

13

Hvordan kontakter jeg iKAGOO-kundeservice?

Du kan kontakte iKAGOO via kontaktformularen, e-mail, WhatsApp eller de tilgængelige supportkanaler på hjemmesiden. Den typiske svartid er inden for 24 arbejdstimer.

For at få hurtigere teknisk support bedes du angive dit ordrenummer, bilmodel og årgang, billeder af det originale system, produktbilleder samt en tydelig video, der viser problemet.

Besøg: iKAGOO Kontakt og support

14

Er betalingen sikker, og er der mulighed for afbetaling?

Betalinger behandles via de sikre betalingsmetoder, der vises under kassen. De tilgængelige kort-, e-wallet- og afbetalingsmuligheder kan variere afhængigt af land, valuta, betalingsudbyder og kundens berettigelse.

Alle afbetalingsordninger, herunder de muligheder, der tilbydes af PayPal eller en anden udbyder, er underlagt den pågældende udbyders regionale tilgængelighed og godkendelsesregler.

Læs de fulde iKAGOO-retningslinjer

Læs de fulde vilkår og betingelser igennem, inden du bestiller, især hvad angår køretøjsspecifikke produkter, internationale afgiftsordninger og returneringer i forbindelse med montering.

Denne FAQ er en forenklet vejledning til kunderne. De fuldstændige, offentliggjorte vilkår, ordrebekræftelsen og gældende forbrugerlovgivning har forrang, hvis der er uoverensstemmelser i formuleringerne.

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